Overview
The industry we are talking is all about
- office automation that deals with supply and support of IT, copier, security systems, telecommunication, air-conditioners and allied products & spares
- industrial or plant automation that supplies and supports machineries, its spare parts, accessories & components, power equipments, devices, appliances, humidification & air conditioners, etc
The industry witnesses a good growth owing to modernization and growth of the manufacturing sector but at the same time irked by stern price competition. It predominantly comprises of dealers, service providers, franchisees and channel partners of big brands with the fortune of the industry mostly being determined by these brand owners and their policies. They are highly driven by these principals (generally corporates and multi-nationals) and therefore it is very critical to be in their good books. Your collective growth would only account to their growth. To maintain a mutual and long term relationship you need to constantly prove them your market strengths and values the basic ingredient of which is a good customer support and base.
Hence customer support takes front seat for which a strong IT system needs to be in place. Most of the customer engagements happen onsite and we need to be enabled with mobile technology. Such organizations enjoy good reputation and leadership in the market even operating with multiple brands.
Systech ERP integrates well with Tally.ERP9
Systech ERP interoperable capability helps you seamlessly integrate and consolidate data under multiple application environment. Tally.ERP9 being the designated financial management software for most of the SMEs in India and middle east, Systech ERP seamlessly integrates with it..Read more
What we offer
The solution we offer is highly integrated spanning across all phases of the sales lifecycle i.e., from acquiring to supporting a customer. It brings a 360 degree visibility and total control of the business. We sensitize you with the customer eco system and can be executed in three simple steps:
- A marketing and pre-sales system that is aimed at luring new customers
- An engagement model that will uphold or even surpass customer expectations
- A post sale support that not only will retain the customers but make them reference leaders
Marketing Management
Attractive marketing campaigns in the form of emails, newsletters, sms and direct mailers. These campaigns can be aimed at prospects database from the industry or to customers with whom we have transacted.
Warranty Management
The customer warranty (front end) and vendor warranty (back end) are captured for each and every item along with the serial number during sales and purchase transactions. The warranty information also carries its type and duration. This will help you track the warranty instantly once the complaint is received from the customer.
Exclusive features
Buy-back sales: Sales process with buy back options right from sales quotation to invoice with automatic inventory update. Comprehensive sales comprising of stock items and service in a single invoice.
Assembly: The system allows you to assemble components into one single unit, helps you cannibalize and swap parts between machines thru’ simple stock adjustment entries.
Rental Services: Certain businesses bill services on consumption basis by sparing and maintaining the machine at the customer site, like the copier industry where customer pays per copy. Upon entering the opening and closing values every billing month cycle, customer-wise invoices are generated in a single click.
AMC Proposals: Based on the realtime MIF (Machines-in-field), AMC proposals can be generated during beginning of every month for renewals and fresh warranty expiry.
Auto generation of PM calls: Preventive maintenance calls are key to maintaining customer relationship. Based on the sales proposal/invoice , these calls are automatically generated in pre-defined intervals and are available for allocation and closure by an engineer.
Integration all the way
On raising a sale invoice, the system automatically generates a INS ticket prompting support team to install the item. The installation data (date, serial no, warranty validity, customer feedback & rating,etc) is again captured to be stored as a part of MIF info. This MIF can be showed and validated in any customer transaction screens.
Performance Analysis
Pre-sales Lead generated analysis activity-wise, employee-wise and division-wise, Monthly Funnel, Customers lost Vs acquired, Sales conversion analysis, performance with respect to locations, divisions, item groups and so on.
Sales analysis including customer-wise item-wise & item-wise customer-wise sales, item movement analysis, Salesman or Agent-wise, various types of sales, etc,.
Post-sales Customer Support Performance, Engineer Support Performance, Uptime/downtime analyses customer-wise, missing asc and warranty renewals, renewals due, etc.
All these analyses are available as attractive interactive graphical dashboards from where you can drill down into reports.
The modules at a glance
- Marketing & Pre-sales
- Sales
- Purchase
- Inventory
- Customer Support
- HR & Payroll
- Tally Integration (Finance)
Rich in features, Makes you richer
With its competent features, here is how Systech ERP cuts down on your costs
1. Java based Technology – save on expensive server licenses, operating systems, database licenses and so on
2. Cloud based – save on expensive connectivity including RF, leased line, VPN and so on. All that you require is a simple broadband connection
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Products
Dashboards: Driving Organizations to Excellence
Systech ERP multi-dimensional interactive rich dashboards throw facts and projections that are true and striking. The dashboards are so powerful that they help you analyze a situation from various perspectives. Stay hooked to real time scenarios to take well informed decisions.